100 responses total. Passives count toward the total but don't move the score.
Your eNPS
+25
% promoters (45%) − % detractors (20%)
−1000+100
How to read it
Good
Clearly more promoters than detractors. Keep doing what's working.
Bands are common rules of thumb, not universal benchmarks. Your own trend over time and the gaps between teams are the more useful reads.
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